Privacy Policy

Effective Date: 27 October 2026
Website: https://mufaventures.com/

MUFA Ventures respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, place an order, or communicate with us.

By using our website, you acknowledge this Privacy Policy, subject to any consent requirements under applicable law.

1. About MUFA Ventures

MUFA Ventures is a business based in Bengaluru, Karnataka, India, offering clothing, fashion accessories, merchandise, promotional products, and corporate gifting solutions through its website and business channels.

For questions about this Privacy Policy, you may contact us using the details provided at the end of this page.

2. Information We Collect

Depending on how you use our website, we may collect the following information:

A. Personal Information

  • Full name.
  • Email address.
  • Phone number.
  • Billing address.
  • Shipping and delivery address.
  • Information submitted through contact forms or customer support enquiries.

B. Order and Transaction Information

  • Products purchased and order details.
  • Order number and purchase history.
  • Billing and delivery information.
  • Payment status and transaction references.

Payments may be processed by third-party payment service providers. We do not intend to collect or store complete payment card details or banking credentials on our own systems.

C. Business and Corporate Order Information

For corporate gifting, customised merchandise, and bulk orders, we may collect business names, company contact details, delivery instructions, approved artwork, branding requirements, and other information necessary to fulfil an order.

D. Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address.
  • Browser type and device information.
  • Operating system.
  • Pages visited and interactions with the website.
  • Referring website and approximate usage information.
  • Cookies and similar technologies, where enabled.

We collect only information reasonably necessary for the relevant purposes, subject to applicable law.

3. How We Use Your Information

MUFA Ventures may use your information to:

  • Process, confirm, and fulfil orders.
  • Arrange shipping, delivery, and order tracking.
  • Process payments, refunds, and eligible product claims.
  • Respond to enquiries and provide customer support.
  • Manage corporate gifting and customised merchandise orders.
  • Send order confirmations, invoices, delivery notifications, and important service updates.
  • Improve website functionality, product listings, and the customer experience.
  • Detect fraud, investigate suspicious transactions, and protect our website.
  • Maintain business, accounting, tax, and other legally required records.
  • Send promotional communications where permitted by law and, where required, with your consent.
  • Comply with applicable legal obligations and respond to lawful requests.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, support secure checkout, understand website usage, and improve performance.

Some cookies may be provided by third-party services integrated into the website.

You may be able to manage cookies through your browser settings or any cookie preference tools provided on our website. Disabling certain cookies may affect features such as shopping carts, account login, or checkout.

Where required, we will obtain consent before using cookies or similar technologies that require consent.

5. Sharing of Information

We do not sell your personal information to third parties for their own independent marketing purposes.

We may share relevant information with trusted third parties when necessary to operate our business, including:

  • Payment providers: To process payments, refunds, and transactions.
  • Courier and logistics partners: To deliver orders and provide tracking.
  • Website hosting and technical providers: To maintain website security, functionality, and performance.
  • WooCommerce and related service providers: To support online orders, checkout, and store management.
  • Communication providers: To send transactional emails, messages, or customer support communications.
  • Analytics and advertising providers: Where such tools are enabled and their use is lawful.
  • Professional advisers and authorities: Where necessary for legal compliance, dispute resolution, fraud prevention, or the establishment or defence of legal claims.

These parties may process information under their own applicable privacy terms and contractual obligations.

We aim to share only the information reasonably necessary for the relevant purpose.

6. Payment Security

Payments made through our website may be handled by third-party payment gateways or financial institutions.

Payment processing is subject to the relevant provider’s terms, privacy policy, and security procedures. We do not ask customers to share passwords, PINs, OTPs, or full card security details through ordinary email or customer support messages.

Customers should complete payments only through the payment methods and checkout facilities presented on our official website.

7. Data Storage and Security

We take reasonable measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure, and loss.

These measures may include access controls, security updates, restricted access to customer records, and safeguards provided by our hosting and service providers.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

We will handle personal data breaches in accordance with applicable legal requirements.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, tax compliance, dispute resolution, and legal obligations.

Some transaction records may need to be retained for legally prescribed periods.

When personal information is no longer required, we will take appropriate steps to delete it or anonymise it, subject to applicable law and legitimate retention requirements.

9. Your Privacy Rights

Subject to applicable law, you may have rights to:

  • Request information about the personal data we process about you.
  • Request correction or updating of inaccurate information.
  • Request deletion of personal information where legally permissible.
  • Withdraw consent for processing that relies on consent.
  • Opt out of promotional communications.
  • Raise a complaint or grievance regarding the handling of your personal information.

To exercise an applicable right, contact us using the details below. We may need to verify your identity before responding.

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal. We may also retain information where required or permitted by law.

10. Marketing Communications

We may send promotional emails or messages about products, offers, new collections, merchandise, or corporate gifting services where permitted by applicable law.

You may opt out of promotional communications by using the unsubscribe option, where available, or by contacting us.

Even if you opt out of marketing, we may continue sending essential transactional communications relating to orders, payments, delivery, refunds, or customer service.

11. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

We are not responsible for the privacy practices or content of third-party websites that we do not control. Please review their privacy policies before sharing personal information with them.

12. Children’s Privacy

Our website is intended for general customers and business users. We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited or requires additional consent under applicable law.

If you believe a child’s personal information has been collected improperly, please contact us so we can review the matter and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, website features, service providers, or applicable legal requirements.

Any revised version will be published on this page with an updated effective date. We encourage customers to review this page periodically.

14. Contact and Privacy Grievances

For privacy questions, data requests, corrections, deletion requests, or complaints, please contact:

MUFA Ventures
Email: [email protected]
Phone: +91 7353555863 / 9886740001
Website: https://mufaventures.com/
Location: Bengaluru, Karnataka, India

Please include sufficient information for us to identify your request. We will review and respond within the timelines required by applicable law.

This Privacy Policy is intended to be read together with our other applicable website policies and terms.